Frequently Asked Questions

How can I place an order?

Orders can be placed online at reverseathletics.com

 

What forms of payment do you accept?

MasterCard, Visa, American Express, Ideal, Bancontact and PayPal

 

How can I get in contact with Reverse Athletics?

You can contact us by the contact form on reverseathletics.com, or by Facebook or Instagram.  

 

What is my size in Reverse Athletics Kimonos?

Below is a general size chart for our kimonos. Please note that our kimonos fit a little bigger than most brands to help compensate for future shrinkage. Our kimonos also come pre-shrunk, however, since the fabric is made of cotton there is always extra shrinkage regardless during the wash and dry cycle.

 

What size should I pick if I'm at bottom of the size chart for my body type and weight?

Since our gis run a little bigger, we usually recommend that you go down a size if you like your gi to be on the fitted side. Some people prefer to have their gi more on the loose side and in that case, we suggest to refer to the size chart.

Disclaimer: Fit is very important to us and making sure people get in the right size is our first goal. There are always factors of different body types that we sometimes cannot account for in each recommendation. If you have any sizing questions, please email us. Be sure to include your weight and height, along with any other brands you currently use.


How much do Reverse Athletics kimonos shrink?

Depending on how you care for and dry your kimono, we estimate there is at about a 1-3 inch shrink factor on all white gis and 1-2 inch shrinkage for black or blue gis.

 

What is my size in the No-Gi Shorts?

If you prefer a loose fit, please choose a size up.

XS: 39cm Waist
S: 41cm Waist 
M: 43cm Waist 
L: 45cm Waist
XL: 47cm Waist

When will my order arrive?

The delivery time is based on the shipping option that you have chosen. Usually we ship and deliver all items in 2-5 business days. Once you order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order.


Where do you ship?

We ship to most countries. 

 

Can I change or cancel my order?

Sure, if you changed your mind soon after making a purchase, please contact us. We will try our best to accommodate your request. Please note that any orders that have already been packed or shipped cannot be cancelled.

 

How can I make a change to my order? 

Once an order is placed, we cannot accept size changes. To make any changes, your order will be canceled and you will be required to reorder within the time frame of the sale being conducted.

Customers who choose the incorrect shipping method or request a change of address will cause a delay in processing an order and/or be subject to cancellation.


Can I combine multiple orders to ship together?

Unfortunately, due to the volume of orders we receive and to prevent processing delays, we cannot combine multiple orders to ship together. Once an order is placed, changes cannot be made.


What happens if I did not receive my order?

If for some reason, you did not receive your order, please contact us. Customers will be responsible for return shipping costs for all refused and undeliverable packages, as well as, packages sent to an incorrect address. In the event a customer would like to reship his/her returned or undeliverable package, customers will be responsible for reshipping charges and applicable fees. 


What happens if I did not receive my complete order or my order is damaged?

If you are missing an item(s) or an item is damaged, please contact us immediately. Please do not dispose of the packaging the order came in. You will be required to fill out a claim form, so we can investigate further.


What can cause my order(s) to be modified, placed on hold or canceled?

We reserve the right to refuse any order you place with us. At our discretion, we reserve the right to limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same name, the same credit card, Paypal account, and/or orders that use the same billing and/or shipping address, or orders using a discount code that is not permitted, or orders placed over the specified purchase limit. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

RETURN POLICY

All returns are at the discretion of Reverse Athletics and subject to a 10% restocking fee.

If you are unhappy with your purchase, we will gladly assist you with your return and/or exchange. All returns and/or exchanges require a Return Authorization Number (RMA). Returns and/or exchanges will only be accepted for unwashed, unworn merchandise with original tags and packaging within 14 days of ship date. All returns or exchanges will be at the discretion of Reverse Atheltics. Any item(s) returned that does not meet the aforementioned criteria, will not be eligible for return and/or exchange (i.e., item appears dirty, smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear, etc.).

Accessories and special order items are non-returnable. 

Once an order has shipped, shipping and handling charges are non-refundable. Returns are processed within 5-10 business days upon receipt of your return. You will receive an email confirmation when your refund has been issued. All returns and exchanges will be at the discretion of Shoyoroll. Returns are subject to a 10% restocking fee. 

For returns and exchanges, we highly recommend shipping with insurance coverage and transit tracking. Reverse Athletics is not responsible for missing, damaged, or packages lost in transit. Customers are responsible for all return shipping charges, as well as, shipping charges associated with exchanges.

Refused or undeliverable packages are subject to return shipping costs. Return shipping costs vary by shipping method used in the order. If a refused or undeliverable package is assessed a fee because it is returned back to Reverse Athletics, the customer will be responsible for any such fees imposed and those fees will be due prior to reshipping of your order OR the cost will be deducted from any refund that is due back to a customer.  

Returns and Exchanges are only accepted for purchases made directly from reverseatheltics.com. We will not accept any claims for returns or exchanges from third parties.